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Frequently Asked Questions

What is your shipping Policy?

We ship worldwide with USPS and FedEx.

FOR PRINTS:

All Standard US shipping for prints is free! We will choose the shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

FOR ORIGINALS & LIMITED EDITIONS:

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight, for example:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5 LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LBs

$19.95

$39.95

15 LB +

$29.95

$49.95

(Please note these are only examples and not actual shipping prices).

Large Size Products and Crating Policies

  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the US, Expedited Shipping, and Special Requests

  • If you reside outside of the United States, please contact us at x regarding your shipping preferences.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.
  • Shipping quotes are available for large orders or orders shipping to international destinations. Please x with the details of what will be in the order and the address it will be shipped to.
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What is your Policy on Returns/Exchanges/Refunds?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact x with your order number for further instructions.

At River District Studio, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, please contact us here https://lissaspitz.artstorefronts.com/contact and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order cancelled or exchanged.


How can I keep up with your new work?

We would love to keep in touch! An easy way to stay in the loop is by  signing up for our newsletter: https://www.riverdistrictstudioshop.com/newsletter-sign-up

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/riverdistrictstudio/
Facebook: https://www.facebook.com/lissa.spitz.9

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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